168极速赛车开奖,168极速赛车一分钟直播 Agentforce Archives - My Startup World - Everything About the World of Startups! https://mystartupworld.com/tag/agentforce/ Sun, 23 Mar 2025 16:09:17 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 168极速赛车开奖,168极速赛车一分钟直播 How Agentic AI to ease healthcare’s workforce crisis https://mystartupworld.com/how-agentic-ai-to-ease-healthcares-workforce-crisis/ Fri, 14 Mar 2025 10:39:50 +0000 https://mystartupworld.com/?p=41994 Healthcare professionals are driven by a deep commitment to their patients, always striving to deliver top-notch care. Their dilemma? Healthcare workers are inundated with paperwork, according to new research from Salesforce, with 87% admitting they work late each week just to finish their administrative duties. This laborious work, as one might imagine, takes them away from time spent […]

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Healthcare professionals are driven by a deep commitment to their patients, always striving to deliver top-notch care. Their dilemma? Healthcare workers are inundated with paperwork, according to new research from Salesforce, with 87% admitting they work late each week just to finish their administrative duties. This laborious work, as one might imagine, takes them away from time spent with patients. It also contributes to job burnout, a major concern as the industry faces painful turnover.

What’s more, the U.S. healthcare system averages $1 trillion in administrative spending annually, representing roughly 20% to 30% of total healthcare expenditure in the country.

But the days of wasteful expenditures, overworked staff, and suboptimal patient care may soon be coming to an end. As fate would have it, healthcare institutions stand to be major beneficiaries of agentic AI, as it can be the transformative tool used to completely rewire their industry. Take these three different healthcare trailblazers, for example, who are using Agentforce — the agentic layer of the Salesforce Platform — ‌to reimagine the future of the healthcare industry with digital labour.

Transcend works to reimagine telehealth
An innovator in the wellness industry, Transcend provides telehealth diagnostics and treatment plans to support health and fitness goals. They target root causes with scientific solutions that are customized to individual patient needs.

As demand for remote health grew, especially over the pandemic, ‌Transcend experienced a surge in client enrollment. Service reps found themselves multitasking far too often — handling orders, inputting data, and navigating multiple platforms to retrieve client information from various systems. The patient spike also took away from the white-glove approach they were accustomed to providing. The provider quickly decided it needed a new, technology-driven approach to its operations and care.

  • The Agentforce benefit: With Agentforce, Transcend will be able to meet demand 24/7 support with a limitless digital workforce. Its new agent-first approach will help its medical care clients start care immediately and keep up with it easily. Patients will be able to get immediate answers around a new treatment instead of waiting weeks to get a question answered in an appointment with their practitioner. Agentforce will help Transcend provide a premium, concierge-level experience that their clients expect.
  • Taking action: Always-on agents will also help Transcend differentiate itself from competitors by providing convenient customer service. For example, existing clients can immediately search for medication and text Agentforce with any questions as they begin their treatment. Powered by the Atlas Reasoning Engine — the brain behind Agentforce — the AI agent reviews data, surfaces insights, and takes action in real time. Once treatment begins, daily communication with a wellness concierge via SMS is facilitated.

When clients ask about a drug interaction, for example, Agentforce will automatically validate information, such as dosage or lab results, to ensure it meets safety standards. From there, Agentforce will connect them with Transcend’s wellness experts. In the past, this process was done manually and could slow client care. But Agentforce will soon take action on eligibility confirmation, autonomously verifying if a client qualifies for a service or treatment by reasoning across all of this data. With Agentforce, Transcend expects to improve response times by an estimated 30% and support more clients, faster.

“Agentforce will enhance Transcend’s customer support, improving efficiency and making it easier for more people to access treatment,” said Brian Glass, Chief Information Officer of Transcend.

Precina Health dials in on specific treatment
Precina Health is another provider using Agentforce to improve the level of care it’s able to offer, especially for patients with type 2 diabetes. They do this through daily personalized support, targeting lifestyle factors like diet, exercise, and habits to improve outcomes faster.

  • The Agentforce benefit: With the prevalence of diagnosed diabetes increasing across all age groups from 2021-2023, Precina needed scalable infrastructure to expand its diabetes care model. With Agentforce, the healthcare provider is now able to automate outreach, scale check-ins, and deliver life-changing care for improved outcomes. Supported by the agentic layer of the Salesforce Platform, Precina revolutionizes how the company delivers diabetes care. And by automating routine tasks and enabling 24/7 support, Agentforce frees providers to focus on high-impact intervention, while saving Precina an estimated $80,000 per year in administrative load.
  • Taking action: Instead of a patient waiting months for a clinical visit to adjust a medication dose or review a new dietary habit, Agentforce works behind the scenes, tapping into Salesforce Health Cloud and Data Cloud to instantly access their medical records, lab results, and prescription history. It then uses that data — securely and in compliance with HIPAA standards — to deliver tailored suggestions, recommend incremental lifestyle changes, and even coordinate prescription refills. Agentforce will also expand payer coverage with autonomous outreach and allow Precina to train and coach clinicians faster and more cost-effectively.

A new age of healthcare  
Transcend and Precina Health chose Agentforce as their digital labour platform because it’s deeply integrated with Health Cloud and Data Cloud, a hyperscale data platform built directly into Salesforce that provides access to critical company data and metadata.

Using Agentforce, these healthcare leaders can seamlessly manage key processes from medication checks and pricing approvals to eligibility confirmation and even scheduling, allowing them to focus their attention on providing personalized support where it matters most, driving better outcomes for their patients.

For more on the future of healthcare, discover Agentforce for Health.

 

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168极速赛车开奖,168极速赛车一分钟直播 SMBs with AI adoption see stronger revenue growth https://mystartupworld.com/smbs-with-ai-adoption-see-stronger-revenue-growth/ Thu, 02 Jan 2025 08:56:16 +0000 https://mystartupworld.com/?p=40891 Ninety-one percent of small and medium businesses (SMBs) with artificial intelligence (AI) say it boosts their revenue, according to a new Salesforce survey. The global data, gathered from 3,350 leaders of SMBs, highlights how forward-looking businesses are using AI to drive growth amid the meteoric rise of autonomous AI agents. Why it matters: This new research follows an August 2024 study published […]

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Ninety-one percent of small and medium businesses (SMBs) with artificial intelligence (AI) say it boosts their revenue, according to a new Salesforce survey. The global data, gathered from 3,350 leaders of SMBs, highlights how forward-looking businesses are using AI to drive growth amid the meteoric rise of autonomous AI agents.

Why it matters: This new research follows an August 2024 study published by Slack that found SMBs can lose valuable time to technology inefficiencies, uncovering a need for AI solutions that boost productivity.

One such example is reMarkable, a rapidly-growing Norwegian premium paper tablet scale-up that chose Salesforce’s Agentforce to scale their customer service operations. With Agentforce, reMarkable will be able to handle a soaring volume of customer inquiries, providing a white-glove experience at scale by proactively addressing common questions and seamlessly escalating complex issues to human agents. With humans and agents working together, reMarkable can quickly and cost-effectively scale customer service without compromising quality.

The Salesforce perspective: “AI and agents are reshaping what’s possible across business functions like marketing, sales, service, and commerce,” said Kris Billmaier, EVP, Salesforce. “SMBs adopting AI are seeing significant returns and doubling down on their investments. Their success is creating a blueprint for how small businesses can leverage AI, including Agentforce, a new layer on the Salesforce Platform that enables organizations to build and deploy autonomous AI agents, to drive growth.”

AI investments are a sign of growth
Today, 75% of SMBs are at least experimenting with AI, with growing businesses leading in adoption (83%). This gap appears set to widen — 78% of growing SMBs plan to increase their AI investment next year, versus 55% of their declining peers.

The different approaches reflect broader business priorities: while stagnant and declining SMBs focus primarily on customer acquisition, growing SMBs invest in improving the customer experiences and technology capabilities that drive sustainable growth.

SMB leaders who haven’t adopted AI may have a blind spot about its prevalence: While 80% of those using AI believe the technology is commonly used among their peers, only a third of non-users agree.

“AI is leveling the playing field between SMBs and larger enterprises,” said Billmaier. “Small and medium-sized businesses using AI see real returns across their operations, from improved efficiency to stronger customer relationships. Those who wait too long to invest risk falling behind as early adopters build their advantage.”

SMBs call AI a ‘game-changer’
SMBs with AI have a bright outlook for the technology: 78% say it will be a game-changer for their company. Already, 87% of respondents with AI say it helps them scale operations, while 86% see improved margins. The technology is transforming both customer-facing and operational functions, with top use cases including:

  1. Marketing campaign optimization
  2. Content generation
  3. Automated recommendations for customers
  4. Natural language search tools
  5. Automated service chatbots

Service teams are also reducing case resolution times, while sales teams are using AI to automatically draft personalized prospecting emails and recommend next best actions for reps. Meanwhile, marketing teams are increasing conversion rates with AI-based lead scoring, decreasing unsubscribe rates through automated email lists, and more.

How leading SMBs maximize AI success
The research also identifies clear patterns in how successful SMBs approach AI implementation.

Data Foundation First
AI systems are trained on and continuously use data, so data quality directly determines results; inaccurate data can lead to harmful flaws. Seventy-four percent of growing SMBs are increasing data management investments, compared to 47% of declining SMBs.

“Some people don’t really understand how data is going to impact the business in the future,” said Dan Atkinson, COO & Co-Founder of Salesforce SMB customer MedLogiq. “It’s about how this data will be valuable to the company five years down the road. We want to make sure we’re not losing that information.”

Integrated Approach
When systems work together seamlessly, AI can access and act on data across the entire business, from sales and marketing to service and the back office. Compared to SMBs with declining revenue, growing SMBs are twice as likely to have an integrated tech stack (66% vs 32%), dodging the problems of siloed data and inefficiencies common to having many standalone applications.

Security and Trust
Security ranks as the top technology challenge for SMBs, reflecting the growing stakes of managing sensitive business data as SMBs expand their AI capabilities. This shapes their purchase decisions: 81% of SMB leaders say they would spend more on technology from trusted vendors.

The next wave: AI agents
The foundations SMBs are building today — such as data management, integrated systems, security, and trusted partnerships — also position these companies for the next wave of AI: agents that can learn, adapt, and take action across the business.

“When SMBs follow AI best practices, they’re not only optimizing their current technology. They’re also positioning themselves for the emerging era of AI agents, in which agents can execute work by searching for relevant data, analyzing this data to formulate a plan, and then actioning the plan — without human intervention,” said Billmaier. “SMBs that have built strong foundations are perfectly positioned to tap into solutions like Agentforce to augment their staff, scale their workforce, and lower costs.”

For more information, please read the full report.

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